ネッタポルテのインスタグラム(netaporter) - 7月1日 23時14分

RISE & SHINE: Precious yet playful, be dazzling in @degrisogono's kaleidoscope of colors.

Tap the link in bio to shop your favorite looks from Instagram at #NETAPORTER.

[BIHAKUEN]UVシールド(UVShield)

amica1512 @netaporter i sent you an email 5 dYs ago on US site, no reply..then i received my order after a weak, now i want to return an item, again emailed you, again no reply..Do you guys actualy have a customer care? I mean it is immpossible to reach you, and you should be nr 1 designer website..I seriously do not kniw what happened to Netaporter, shipping takes forever, no answer from you, or answer in 5 days..It's not the sale time problem for you, because i order from multiple designer websites such as Farfetch, Matchesfashion, and they all deliver in max 2-3 days during sale also.

yasminehm Placed an order last week for Chicago. It still says that the order is processing. I have tried calling numerous times. I’m on hold for 20-40 minutes and then the phone hangs up. I needed my order for an event this week and now I won’t have it in time. Very unprofessional and incompetent service quality. Disappointed.

adrianwithoutthen I’ve ALWAYS ordered from @netaporter without any problems but these reviews have me believing they’re downhill from here. I ordered some summer items from @shopbop and got my order the same week. I returned half of the items, refunded me the following week. Time to move on permanently!

divyasisodiya I places an order a week ago for central London delivery. Nothing received and no update. I have tried calling - now on my 7th call. Am placed on automatic hold for over 20 minutes on each call and then the phone hangs up. I’m pretty disgusted with your lack of ‘service’.

divyasisodiya STOP updating your instagram pages and respond to the literally hundreds of customers you are conning with unfulfilled orders / unanswered DM’s and phone calls. What is happening with your company? I am lost as to what to do as you simply do not respond.

paulinamtz I placed an order last week and have already called your customer service line 4 times - no answer. Do you ever pick up?

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