ネッタポルテのインスタグラム(netaporter) - 6月26日 04時09分

INSIDER STYLE: Take a tip from @Elva Ni and embrace summer in the city in crisp, cool seperates. #TheNETSET

Tap the link in bio to shop your favorite looks from Instagram at #NETAPORTER.

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rumpel2 @netaporter why are you guys not providing an explanation for the lack of responsiveness over emails/phone and delay in shipping orders when so many people have the same complaint?! creating this suspense is only making people angry when being open about the shortcomings will make us more understanding and not lose the goodwill we have towards you. i wanted to place an order but after reading all these comments and your generic response of DMing (again why's no one responding to emails?) i just don't want to go through the stress these people are going through.

theaegeanblue Your customer service is really bad. I used to prefer Net-a-Porter for the customer service previously, even though i could find the exact same item on Matches / Farfetch at lower prices. I dont know what happened in the last few months but it is impossible to reach the Premier team, by phone and email. They took my details over the phone, never came back, they dont reply to emails.. this cannot be explained by Sale, everyone is on Sale and they continue to provide immaculate service. Will no longer prefer Net-a-Porter

jesuisnazerkee Hello,I made the order on 18th of June and my order is not dispatched yet,the type of shipping is express also I can’t get through to your Russian-speaking operators, I'm flying to the vacation in 4 days and I need my things that I ordered,please make something so that I receive my order before my departure

kristals3 Same as the comments above!! Placed an order over a week and a half ago that hasn’t been dispatched and absolutely zero response from your customer service team, to either emails or phone calls! This is super disappointing

agatha_gb @netaporter many people seems to have the same problem with their orders, I am also waiting for nearly a week for my order to be dispatched. Just an email or an update would be nice... it’s not so much to ask for...

lindawieben @netaporter I order a dress 9 days ago still not shipped . I wrote 2 mails , tryed calling but the wait is 14 minuts . Can I please get my dress shipped ?? You dont respond to my mails ? Best regards Linda .

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