エールフランスのインスタグラム(airfrance) - 8月15日 22時01分

Waiting for the signal to fly for another adventure. Where will you live yours?
En attente du signal pour s’envoler vers de nouvelles aventures. Où vivrez-vous la vôtre ?

#AirFrance #Franceisintheair

[BIHAKUEN]UVシールド(UVShield)

sophistakated08 My now husband and I booked through Air France for our honeymoon to Dubai. We had a short layover in Paris (CDG) on the way to Dubai, upon deboarding the plane, I noticed that I left my headphones and its case on the plane. Being that our flight was delayed in Atlanta, we only had 30mins to board the plane heading to Dubai and I did not have time to go back and try to find them. I spoke with an Air France representative in the airport who suggested that I go online and file a claim. I filed a claim and to my surprise someone turned in my headphones. Air France sent me an email confirming that the aircraft I was on along with the dates and description of my headphones matched and told me I had until September 2, 2019 to claim them. They then gave me a reference number and charged me 12 Euros (in addition my bank also charged me an international fee for the transaction) for a finding fee and suggested that I use a preferred courier since I live in the USA. I worked with the suggested courier and filled out the proper paperwork to have my headphones mailed to me. The courier arrived at the airport to retrieve my item and was told that the item was not mine and the reference number was no longer valid. I contacted Air France and filed a claim and they responded with "Hello after checking the headphones was fillers and yours no." I have no idea who "fillers" is and I want my property. Its been almost a month they have stopped responding to my emails, they did not refund me the "finding fee." I went back online and filed another claim for the headphones and they were still listed in the Lost and Found. I just want my property that I know is mine. You would think after spending over $2,100 with them for 2 flights they could return my $200 headphones. I WILL NOT USE THIS COMPANY OR RECOMMEND ANYONE USE THIS COMPANY! I will post my complaint on EVERY social media page they have until I get results. You will NOT keep my product and my money. #AirFrance

jlolive1 Dear Air France; My family had just finished day four of our dream European Vacation (5 weeks). We would love to say we have had a pleasant and enjoyable experience but we can not. After a 10 hour flight to Paris and a transfer to Lisbon on Sunday Aug 11,2019. We are still waiting for my 13 yr old son luggage to arrive! Yes 13 as we planned to spend his birthday which is today on this amazing vacation. Instead my son has no clothes other that the emergency shirt I stuffed in his carry on. The lack of compassion and commitment to customer service to locating his suitcase is absolutely appalling. The funny thing as when the plane pulled away from Charles De Galle we watched my sons suitcase drive away with the ground crew. The suitcase is bright turquoise blue so it’s easy to spot on the carousel. After arriving in Lisbon and Wasting 90 minutes with Groundwork’s trying to locate the suitcase we left empty handed. My husband has spent 4 days phoning agents and service reps to no avail. Tonight we were promise the suitcase would be delivered to our Airbnb(8pm). My husband even went out on the road to met the driver. No suitcase, no phone call, no email, no text message. It is 2019. Everyone is electronically connected except Air France and Ground force. Tonight I heartbroken to send my son to bed on his 13th birthday without the comfort of his own clothes. I have sent this on your social media message get account first and then I will post on Facebook, Instagram etc! I will never book, recommend my friends, family or colleagues to fly with Air France again!!! I will spend my money on an airline carrier who prides its self on customer service, communications and due diligence.

pampaloescario onsoir Mme P. HAINGOFINARITRA, votre réponse est décevante comme votre assistance téléphonique. Vous faites un client mécontent, encore un. Toutefois, je ne manquerai pas de faire part de cette mauvaise expérience par tous les moyens à ma disposition. Incompréhensible: j'ai payé un billet ALLER-RETOUR et comme je n'ai pas confirmé l'ALLER par internet car mon père venait de décéder la veille, je n'ai pas pu profiter au moins de mon RETOUR, déjà payé. L'agence de voyage n'a rien à voir avec votre arnaque! Merci pour votre aide, vous avez été d'une aide inestimable! JE COMPRENDS POURQUOI LA COMPAGNIE AIR FRANCE EST EN PERTE DE VITESSE! Je ne vous demande un billet ALLER - RETOUR sinon un billet simple ALLER ou RETOUR, un geste commercial dont vous êtes incapable. Bon courage car les réclamations auprès d'AIR FRANCE sont nombreuses et les clients préfèrent les autres compagnies aériennes. Je ne manquerai pas de consulter une association des consommateurs. Voici ce que les usagers pensent de votre belle compagnie AIR FRANCE : https://fr.trustpilot.com/review/www.airfrance.fr https://www.tripadvisor.fr/ShowUserReviews-g1-d8729003-r560415373-Air_France-World.html https://www.60millions-mag.com/forum/vos-galeres-de-train/incompetence-de-la-compagnie-airfrance-t59718.html Et bientôt il y aura mon commentaire.

jocelyn.sch Je vais le remettre toutes les 10 min... ne le supprimes pas petit CM Bonjour, Vous refusez de rembourser intégralement un bien que vous avez détérioré par vos services médiocres mais payants ! Sachez que FRANÇOIS HAMON (mon conjoint), ne lâchera pas l’affaire. Il va récupérer les 450€ de son paddle que vous avez détérioré. L’affaire est déjà chez l’avocate (amie de la famille donc sans frais, on lâchera rien) De plus, 3 influenceurs avec qui nous sommes amis (nombres de followers au total 345K) préparent un post commun pour dénoncer vos pratiques. Vous vous prenez pour qui de rembourser que 150€ sur un produit d’une valeur de 450€. De plus, nous sommes en contact avec 60 millions de consommateurs pour récupérer des témoignages et faire en plus une plainte groupée de consommateurs mécontents. Vous voulez vraiment tomber pour 450€ ? Ah et dernier point qui va vous faire mal mais très mal, je travaille en tant que Chargé de communication pour un journal montpelliérain... racheté par... MEDIAPART. Donc que la direction s’attende à un article bien salé et au vue de la conjoncture actuelle, et de ras-le-bol des consommateurs... ça va puer pour vous

agateauchocolat Valise perdue depuis le 11 juillet, soit bientôt 2 mois. Pas de nouvelles, pas de kit de survie sur place, pas de bon d'achat : rien. Par conséquent j'ai du sortir 600€ de ma poche pour survivre sur une île. Seule. Selon la loi, AirFrance doit indemniser ces frais de premières nécessités. AirFrance est aussi responsable de la perte de mon bien personnel et doit rembourser le contenu de mon bagage à hauteur maximal de 1300€ sur preuves de factures récentes. Après avoir fourni tous les documents nécessaires, AirFrance joue à me renvoyer sur la compagnie qu'ils ont sous traités, @alitaliaofficial. Compagnie que j'ai contacté aussi et qui me renvoie sur @airfrance . Ça suffit. Je suis à bout. Ainsi, j'entame des poursuites juridiques. @gouvernementfr

lananabk Air France you called and told us we could bring our dog on Business Class. We had the USDA and necessary documents. He is small 8 pounds. You waited for us to get to the Airport in West Palm Beach at Delta to say no we can either upgrade to first class or buy a coach ticket. Why would you do this. Our luggage was sent to Atlanta without us. We are heartbroken. We booked this trip in June. We paid for the hotel and car. We were guest of LVMH. You said my dog could go business class if you would of said no we would of bought a first class ticket at the beginning. That was not good service. I am shocked because we have flown with you before. Now we are home. No luggage.

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