エールフランスのインスタグラム(airfrance) - 8月14日 22時01分
A delicate lace where stone and sky meet. The Taj Mahal, an ode to immortal love.
Une dentelle délicate où se rejoignent pierre et ciel. Le Taj Mahal, hymne à l’amour immortel. 📸 Merci @Nomadicfare
#AirFrance #Franceisintheair
[BIHAKUEN]UVシールド(UVShield)
jlolive1
Dear Air France;
My family had just finished day four of our dream European Vacation (5 weeks). We would love to say we have had a pleasant and enjoyable experience but we can not.
After a 10 hour flight to Paris and a transfer to Lisbon on Sunday Aug 11,2019. We are still waiting for my 13 yr old son luggage to arrive! Yes 13 as we planned to spend his birthday which is today on this amazing vacation. Instead my son has no clothes other that the emergency shirt I stuffed in his carry on.
The lack of compassion and commitment to customer service to locating his suitcase is absolutely appalling.
The funny thing as when the plane pulled away from Charles De Galle we watched my sons suitcase drive away with the ground crew. The suitcase is bright turquoise blue so it’s easy to spot on the carousel.
After arriving in Lisbon and Wasting 90 minutes with Groundwork’s trying to locate the suitcase we left empty handed. My husband has spent 4 days phoning agents and service reps to no avail.
Tonight we were promise the suitcase would be delivered to our Airbnb(8pm). My husband even went out on the road to met the driver. No suitcase, no phone call, no email, no text message. It is 2019. Everyone is electronically connected except Air France and Ground force.
Tonight I heartbrokenly had to send my son to bed on his 13th birthday without the comfort of his own clothes.
I have sent this on your social media message get account first and then I will post on Facebook, Instagram etc!
I will never book, recommend my friends, family or colleagues to fly with Air France again!!! I will spend my money on an airline carrier who prides its self on customer service, communications and due diligence.
jlolive1
Dear Air France;
My family had just finished day four of our dream European Vacation (5 weeks). We would love to say we have had a pleasant and enjoyable experience but we can not.
After a 10 hour flight to Paris and a transfer to Lisbon on Sunday Aug 11,2019. We are still waiting for my 13 yr old son luggage to arrive! Yes 13 as we planned to spend his birthday which is today on this amazing vacation. Instead my son has no clothes other that the emergency shirt I stuffed in his carry on.
The lack of compassion and commitment to customer service to locating his suitcase is absolutely appalling.
The funny thing as when the plane pulled away from Charles De Galle we watched my sons suitcase drive away with the ground crew. The suitcase is bright turquoise blue so it’s easy to spot on the carousel.
After arriving in Lisbon and Wasting 90 minutes with Groundwork’s trying to locate the suitcase we left empty handed. My husband has spent 4 days phoning agents and service reps to no avail.
Tonight we were promise the suitcase would be delivered to our Airbnb(8pm). My husband even went out on the road to met the driver. No suitcase, no phone call, no email, no text message. It is 2019. Everyone is electronically connected except Air France and Ground force.
Tonight I heartbroken to send my son to bed on his 13th birthday without the comfort of his own clothes.
I have sent this on your social media message get account first and then I will post on Facebook, Instagram etc!
I will never book, recommend my friends, family or colleagues to fly with Air France again!!! I will spend my money on an airline carrier who prides its self on customer service, communications and due diligence.
agateauchocolat
Valise perdue depuis le 11 juillet, soit bientôt 2 mois. Pas de nouvelles, pas de kit de survie sur place, pas de bon d'achat : rien. Par conséquent j'ai du sortir 600€ de ma poche pour survivre sur une île. Seule. Selon la loi, AirFrance doit indemniser ces frais de premières nécessités. AirFrance est aussi responsable de la perte de mon bien personnel et doit rembourser le contenu de mon bagage à hauteur maximal de 1300€ sur preuves de factures récentes. Après avoir fourni tous les documents nécessaires, @airfrance joue à me renvoyer sur la compagnie qu'ils ont sous traités, @alitaliaofficial. Compagnie que j'ai contacté aussi et qui me renvoie sur @airfrance . Ça suffit. Je suis à bout. Ainsi, j'entame des poursuites juridiques.@gouvernementfr
smmrochagarcia
Cheguei no Brasil vindo de Gotemburgo na Suécia e minha mala extraviou. Chegando no balcão da cia em São Paulo, o funcionário já estava com o formulário pronto dizendo que já tinham localizado a minha mala. Que ela estava em Paris e não embarcou pq a conexão foi rápida e não deu tempo de colocá-la dentro do avião. Acho que ele mentiu pq até agora o status da mala é extraviada. Preenchi o inventário como recomendaram...
elenaosunana
El peor servicio!!!
Me cobraron por mi maleta de cabina porque pesaba 12 kg porque también me pesaron mi bolsa de mano y dijeron que así no se podía
Fueron 200 dólares que tuve que pagar por 12 kg
La comida es malísima y la atención de los sobrecargos también
Era la tercera vez que volaba con ustedes pero será la última!! 27,000$ por un boleto más la maleta extra que decidieron cobrarme, es un robooooo!
luisfelipeduquerubio
No me dieron ninguna solución, sólo me negaron él servicio, creo que el objetivo o función de ser de cualquier aerolínea es que las personas logren llegar a su destino y eso no se cumplió conmigo, de que me sirve que salieran a la hora prevista sin que yo esté en el avión 😡😡😡😡😡😡😡😡
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