エールフランスのインスタグラム(airfrance) - 8月8日 22時01分
Our cargo plane delivering adventures & experiences under vivid blue, white and red colors.
Notre avion cargo, transporteur officiel d'aventures & expériences sur fond bleu, blanc et rouge
#AirFrance #Franceisintheair
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inunjara
@airfrance 4 days ago i arrived in Dublin from Paris. But my bags didnt arrive. I alredy did everything that i could to try to obtain some information (track on site, sent many e-mails, sent private mensagem on facebook, call air france....) but i didnt had sucessful. I have everything, every protocols number, all email...I cant belieave that a big companie like Air France need a long time to find A LUGGAGE. Is impossible. Beside that, it's unbelievable how you treat your consumers. 4 days gone and no email from you, no phone calls, no satisfaction. I came to here to study and the documents that a i need to take my visa and send to bank to open my account, are inside my bags. i can have a big problem if i didnt find my bags. So, i just want some information about my bags, please.. .To be honest, i thing that i am losing my hopes, because, my pacience i dont have more. Everyday i have to lost 2 hours of my day, that i could studying, have fun, anyway, to try to find my LUGGAGE ... It is no about money, is about my personal things, my documents, my clothes...i spent a lot of money to come here to study, not to have a stress! The quesntion is? Where is my luggage? Please, Help Me!
master_og81
@airfrance can your cargo deal with passenger luggage too? IAD to MXP via CDG handluggage taken at check-in due to your policy, fine no issue. However after a layover of more than 6 hours in CDG it is really a turnoff when your ONE piece of luggage doesn't arrive at the final destination especially with such a lengthy time btwn flights. To receive an email at baggage claim that your ONE piece of luggage didn't make the flight, with no explanation as to why, and then to be told by customer service that they are unaware as to whether the ONE piece of luggage left IAD or is at CDG. Compensation? 'oh you have to purchase clothes in order to be compensated' really?
ksenia0722
Добрый день! Я летела вашей авиакомпанией из Сантьяго Чили в Москву с пересадкой в Париже. Всё было хорошо.... Но... Когда я получила свой багаж в Москве то очень расстроилась. Новый чемодан был поцарапан, треснут и не было одного колеса. Я написала претензию в Аэрофлот (из Парижа летела Аэрофлотом), они всё зафиксировали письменно и сказали ждать. У меня вопрос : скоро я полечу обратно в Сантьяго и мне неудобно перемещаться с большим чемоданом без колеса. У меня была операция га глаза и мне нельзя поднимать тяжести. Можно ли решить вопрос с восстановлением моего чемодана и как это сделать?
christeljocktane
@airfrance please explain how you decide to not board 2 suitcases for a family of 3, flying from Paris to Washington DC via Atlanta? Flight AFO688 - August 13th. Citing that there were too many suitcases on the flight. I arrived early for check in in Paris. And received horrible service in Paris, being asked twice to pay for the luggage fee which I had already paid, and then not having my luggage when I return to DC. HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!! Where are my suitcases? When will I receive them. Air France is turning into a nightmare. Issues upon issues.
#airfrance
rayan_desenvironsdu94
Bonjour Air France, il est injuste d’ouvrir des liaisons vers l’Algérie que depuis Paris-CDG. Il serait temps d’ouvrir aussi des liaisons vers l’Algérie depuis Paris-Orly. C’est trop loin l’Aéroport de Roissy-Charles de Gaulle. Parfois, les billets d’avion chez Aigle Azur et Air Algérie, c’est trop cher. J’aimerais prochainement voyager avec Air France pour aller en Algérie parce que je sais que c’est pas cher. J’espère bientôt que vous ouvrirez des liaisons vers l’Algérie depuis Paris Orly. Merci et au revoir
luisfelipeduquerubio
No me dieron ninguna solución, sólo me negaron él servicio, creo que el objetivo o función de ser de cualquier aerolínea es que las personas logren llegar a su destino y eso no se cumplió conmigo, de que me sirve que salieran a la hora prevista sin que yo esté en el avión 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
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2019/8/8