サスアンドバイドのインスタグラム(sassandbide) - 8月2日 20時30分

FRIDAY MOOD | All of the stripes and textures #FS19 #sassandbide

[BIHAKUEN]UVシールド(UVShield)

katerina.zileski @sassandbide It's disappointing to see that you are uploading new stock to social media accounts yet cannot respond to inquiries made on missing purchases. It is now getting to the point where I feel that you have taken advantage of your customers, have us spend out money, keep our purchases (basically robbing us) and then NOT recieve any form of correspondance by your team when queried. I purchased 5 items on the 19.7.19 and have not recieved any correspondence about my purchases by your team nor any information about the where abouts of my items. I have had no response to my emails nor to my DMs about this. I am actually quite sick and tired of chasing you up. I've made contact with Consumer Affairs whom have confirmed that my rights have been violated. I have been advised to take this matter further.

sassandbide @katerina.zileski Katerina we’re sorry your experience has not been great and you are still waiting on your order. We’re experiencing a high volume of orders and the team are doing their best to fulfil them as quick as possible. We’ve located your DM and responded and we’ll have someone call you first thing on Monday to right this for you. With love 💕

shannoneward @sassandbide seems to be a common issue. Of 8 items I purchased, I only received 4 pieces. No correspondence to advise that items would not be supplied and could not get through to your head office despite 5 phone calls. I have received a generic email from the eBoutique but I would prefer to know that I won’t be out of pocket.

fionaleee_ @sassandbide I’ve sent multiple emails and DM you on Facebook and Instagram. Can someone please respond to my messages about my missing purchases?

coffee_vanillacupcakes @sassandbide I have been emailing about an item missing from my order and have had no response either.

sassandbide @fionaleee_ hey Fiona, we have contacted you directly to discuss your order via direct messages. ❤️

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