ipsyのインスタグラム(ipsy) - 8月2日 05時26分

Your defining features deserve a close-up. Give yourself a self-love shoutout by telling us what you love (or are learning to love) about yourself below. 👇 || #ipsy #ipsybareyourself @dmonxo @alext_watson

[BIHAKUEN]UVシールド(UVShield)

ipsy @themrssaadi Hi there. Please keep in mind your beauty profile isn’t meant to predict which items we'll send you. Just because you didn't select something on the quiz doesn't mean that we'll never send you that product. We want to encourage everyone to try new things and explore, so we use your beauty profile to understand your general preferences and comfort level with different types of products. If you have specific preferences you'd like us to accommodate, ipsyCare can take a look into optimizing your beauty profile for you. Reach out to ipsyCare via our help site (help.ipsy.com) or tweet us @ipsyCare.

sincerelyemiilyy I’m very disappointed in the customer service. I was on a wait list and waited for how ever long and I wanted to cancel my waitlist spot and to do that they said to email Ipsy. So I did about 5 times. I heard nothing from them until they charged my account. Now I understand I was the one to sign up for the waitlist. But trying to contact Ipsy is a joke. I’ve decided to go with boxycharm as I’m much happier with them.

leeshbieber I see all these comments about bad customer service from you and honestly I think people are over reacting. I have never had bad customer service from you. When my bag doesn’t show up with in the time frame(which has only happened twice) you always send me another one no questions asked. Just wanted to say you guys are doing a wonderful job and I love my Ipsy bags! 😄

reyescynt @ipsy look how many complaints you get on the comments section. That should tell you that your customer service is horrible if we all feel the need to get on here to get your attention. I need a refund for last months bag, the add ons that I never received and the bag you charged to my account yesterday!!!! Cancel my subscription and refund my money. @ipsy @ipsy

ipsy @jammieleigh.beautygen Add-Ons went live at 9am EST, but if we weren't able to bill you on our first try this month, you will not have access to Add-Ons. Don't worry, your products should be visible in the next few days. If you have any other questions, please email ipsyCare (help.ipsy.com) or tweet @ipsyCare so we can look up your account.

ipsy We'd love to help you, @amanda.lester! We currently do not offer phone support, but the best way to reach us is via email using our help site: help.ipsy.com, or you can tweet us @ipsyCare. ipsyCare responds to all emails within 24-48 hours, and you'll get a quick response from our team on Twitter. We look forward to resolving this for you!

>> 飲む日焼け止め！「UVシールド」を購入する