Official Subwayのインスタグラム(subway) - 7月2日 04時01分

The short week has us like…🤩

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chea_buttah I had a terrible and embarrassing experience in the Temple Hills MD store on Iverson St today. I was ordering the new chicken pesto ciabatta sandwich. Excited to try the new items. I had actually already purchased food from somewhere else BUT stopped at this location once I saw the signage for the new items. The person making my sandwich preceded to add the chicken then the fresh mozzarella and began to place it in the turbo chef oven. I told him I did not want my sandwich toasted. He began to tell me that I "Had to have it toasted". I told him I did not want to and that the sandwich in the images posted all over the store isn't even toasted. He then said "it has to be toasted everything is cold" I again told him "it's my sandwich and I dont want it toasted. Its fresh mozzarella I dont want it melted and everything is already cooked" He then began to get loud and rude with me saying something to the effect of "well if you dont like it dont bring it back" and I am saying to him "I am a chef. I know food, it's my sandwich. I dont want it toasted" all of this time he is attempting to speak over me saying "I'm telling you if you dont like it dont bring it back". The person on line behind even said "Just give her the sandwich". I ended up telling him forget the sandwich and leaving. This was a POOR example of the service in your franchises. Even if for some reason the sandwich needed to be toasted there is a professional way to communicate that to patrons. However in my situation my sandwich 100% did not NEED to be toasted. The back and forth regarding my sandwich that I was paying for made the way I desired was completely uncalled for. I now don't even feel comfortable returning to that location. Which is the closest location to my home. Training needs to be provided to this location regarding the new menu items, their preparation and knowledge of the new ingredients present on the menu. I'm so unhappy I wasn't able to have the great sandwich I was about to build with all the great new items

amaria25018 @chea_buttah I am employed at a subway and from what I know is the chickens and steak have to be toasted HOWEVER the whole sandwich doesn’t need to be just the meat we have silicon heating trays just for that

kala_bean_ Do you know what Yeet means? Your newest ad gives the option of yeet or yeeet. Both of is asking which sandwich to throw and for something meant to be ate it seems questionable in your marketing.

amaria25018 @jdw_72521 just watch what your coworkers do and remember just when you think you know everything the next window will open and we get new stuff all the time and have to relearn?

itsedgey77 The new wraps that you’ve introduced are amazing. I always struggle with bread ? and have to settle on the salad ? bowls, so they are great for me. Thanks!!!???

wolfiegirl2002 @jdw_72521 Well make sure you write down how much meat goes on a sandwich. Like for the spicy Italian is 10 pepperoni and 10 salami. Stay calm and dont panic.

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