ZARAのインスタグラム(zara) - 7月5日 01時29分

This is #zaranewin | Oversized sweatshirt

[BIHAKUEN]UVシールド(UVShield)

kittedcoco Why are your shop assistants so racist we see you and we will stop buying your brand, why if I come for a refund your staff act as if there is some foul play taking place ?? Your factory restiched a label into a piece of clothing and your employees insisted it was me ?? What is wrong with you people is racist behaviour part of training, what was even more alarming is another black lady being treated exactly the same as me over a paid of children's 7.99 shorts that your staff have left the tag on she had the recipet and your staff still wanted to insist on foul play , if you really dnt want us to shop in your stop put up a racist advert for clothing like H&M and BOOM we wont shop with you - stop trying to embarrass us at the tills its lame and been taking place for over 21 years SAD DISGUSTING and LOW LIFE LIKE!

iamaportuguesegirlivinginbkk @zara hello. I need your customer support help please. I have order a pair of sneakers from you and in my app it is delivered but I have never received the package. Called the customer support in Bangkok and they can’t give me the address where it was delivered and don’t give me any option or answer. I order per month at least 2/3 packages and I am really upset with this situation. I don’t have my sneakers. Your customer support don’t help me don’t provide me any answers. So I stay without my money and the goods. Can you please help me? You are a ver well known brand and I always promote your good customer experience it this is really very bad!!! Thank you.

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danidani1991 @missliennguyen Yes Zara has a really bad customer service. I received my order but some pieces were missing. I has to wait a week to speak with a supervisor and they refunded me (because they didnt have the pieces in stock anymore) as a “courtesy” like i was lying and stealing from them. They lost me as customer!

danidani1991 @iamaportuguesegirlivinginbkk yes Zara has a really bad customer services. I received my order but some pieces were missing I had to wait and speak to a supervisor and they refunded me as “courtesy” like I was stealing from them. They just lost a customer

zara @iamaportuguesegirlivinginbkk Hello, thanks for shopping at Zara. Since your query concerns an online purchase, please submit a private message with your order details through ZARA Care Facebook/Twitter, our customer support accounts. Thank you.

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