IKEA USAのインスタグラム(ikeausa) - 3月29日 01時01分

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[BIHAKUEN]UVシールド(UVShield)

taskinm @ikeausa your customer service has been the absolute worst I’ve ever experienced!! Every single time I try to call the line it says it’s too busy and just hangs up. And I’ve tried about 20 times or more. I even had a case number at one point for my return and was told you had called me or my husband three times when in fact we had never once received a call from you. Because of this when I called the payment center they said our case was closed And that I needed to call customer service again. Which, again, every time I call the line just hangs up. We are trying to return a large item that will require pick up and are ready to pay the amount for pick up. But cannot do so if your customer service continues to be unhelpful. Apparently your year long return policy is a joke since you just avoid processing people’s returns. I’m very disappointed in a company that I have always liked and trusted.

ruthie_vanessa IKEA’s customer service is a complete joke. I placed an online order and received the wrong item. I placed a rather large order so it was very hard to account for all the right items at the time of delivery. I have called customer service countless times and every time I hear a message that they are experiencing a higher than normal call volume and I am hung up on. I have spoken to other areas of customer service and they all tell me to call at a different time. I have been calling for MONTHS. I paid for a larger unit and received a smaller one. Beware that if you have a problem with your order, you are on your own.

lisawalkerbrown @ikeausa do any of your employees want to work @ikeausa? They certainly don’t seem to. On 3 different visits to 2 different stores by 3 different employees I was asked “What do you need?” #yourebotheringme #alwaysannoyed #ihateikea

mariaeatz Got my order. Missing ALL of the parts to put it together.... instead of a dresser I have like 20 pieces of wood just sitting in my bedroom. This was a great surprise for my boyfriend. 😒#ikeaisajoke #terriblecustomerservice

ichigodaiya Hi, do you think that one day the SPRUTT collection will be relaunch? Some of us were too young in 2015 and the collection still relevant (with the neon colors come back 💛💙)

renaroo121 @ikeausa any thought to opening a location in Spokane WA? Second largest city in WA, and with @amazon moving in, many homes are being built in need of your designs.

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